An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?
A. The agent ̄ s web br owser i s not set f or t he corr ect char act er encodi ng.
B. .NET 3.5 Service Pack 1 is not installed on the agent ̄ s co mput er.
C. Internet Explorer is not set as the default browser on the agent ̄ s co mput er.
D. The agent has not been granted ° open -mail Attachments ±ri ght si n Contr act Cent er multi medi a (CCMM).
Answer: A
Question: 6
At an elevated level, engineers have designed the architecture ol SH\' around ttv<> varlel les of component s. Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?
A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway
Answer: B
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Question: 7
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP
Answer: C
Question: 8
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
Answer: B
Question: 9
Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created. A characteristic of this certificate is that it contains__________.
A. a private key that is used in private - public key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - private key encryption
D. a public key that is used in private - private key encryption
Answer: B
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