In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create autoresponses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions autoresponses based on the percentage of contacts for which each auto-suggestion was selected.
Answer: B
Question: 14
What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?
A. The Dashboard refreshes every 5 seconds.
B. The Dashboard refreshes every 10 seconds by default.
C. The Dashboard refresh rate is configurable from 1-360 seconds.
D. The Dashboard update requires clicking on the Refresh button.
E. The Dashboard update requires clicking on the Update button.
Answer: C
Question: 15
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
A. VMWare vSphere 3.0
B. VMWare vSphere 4.0
C. Microsoft Hyper-V
D. Microsoft Virtual Server
E. XenSecure Xen 3.1.2
Answer: B, C
Question: 16
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?
A. Contacts Details report
B. Contacts Received by Skillset report
C. Contact Summary report
D. Contact Treatment report
Answer: C
