Avaya 3301 Dumps PDF

Question: 17

While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS),you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file. Which file contains the most recent TFE logs.?

A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log

Answer: C

Avaya Philippines Appoints New Country Manager

MANILA, Philippines, February 13, 2018 / PRNewswire / - Avaya today announced the appointment of Ferdinand S. Macatangay as Country Manager Philippines. Macatangay Responsible on Being Promoted AXEE Results Dañs this Avaya Approach to the Strategic Market in Close Collaborative Working With Leading Companies to Help Their Clients Transform Objectives Achieve Promotion and Digital Adoption of Solutions Latest Innovations Avaya in cloud domains, the contact center and unified communications and collaboration.

Macatangay brings Avaya nearly 20 years of experience in solutions to flowing innovative communications to Philippine companies. During the course, he was at the helm of IBM's cloud activities in the country, where he experienced a growth exhibitor. He is retiring from Avaya Suite to Doctolero Edgar Suppliers, the first of Avaya Manager Philippines, which has the presence of the company's In-Country presence, including Business Process Externalization Domains (BPOs). telecommunication services and hotel.

Sami AMMOUS, director of ASEAN, Avaya, one said. "We wish Edgar Doctolero to thank An extraordinary journey spill and I wish Avaya With the best will spread the Ferdinand Ferdinand team Welcome Macatangay the right combination of skills and experience we are LEADING customers, TEAMS and partners to the phase of its next transforming them by helping them save money and realize savings in achieving a more competitive market. I am from Avaya Safe Community in the Philippines at the best of the canals and is a service provider for customers and transforming partners companies among the most important. "

The appointment of Macatangay is an exciting time for Avaya after the restructuring and opening of the publicly traded company. With more than 130,000 customers in the database and an installed base of more than 100 million user base, Avaya capitalizes on its position as a leader in Contact Center (CC) and Unified Communications (UC) solutions while increasing investments in technologies that meet the changing needs of its customers. In January, Avaya is announced by the appointment of Mercer Rowe, former vice president of Strategic Partners for the cloud and IBM Watson-Cloud platforms to lead the company's business, a new form of organization for the promotion of products and services AND in the cloud.

Windstream To Provide Multi-faceted Assistance With Cloud Migration At Avaya ENGAGE

LITTLE ROCK, Ark., January 25, 2018 (GLOBE NEWSWIRE) - Windstream (NASDAQ: WIN), a leading provider of advanced network communications, today announced comprehensive plans for Avaya ENGAGE 2018, which will be held January 28-31. at the New Orleans Convention Center. In addition to serving as a sponsor of ENGAGE, Windstream is organizing multiple activities to assist attendees who plan to migrate their premises-based systems to the cloud

Customer Experience is Top of Mind

• Revealing the Windstream implementation of Avaya's Breeze and Oceana platforms, which will allow Windstream customers to offer a superior customer experience.
• Present a work session entitled "Provide the best customer experience in its class and the underlying network necessary to deliver it". The session will take place on January 30 from 10:45 to 11:45 a.m. in room 350/351.
• Making the Avaya Windstream experts available at your booth (# 728) for the individual "Talk to SMEs" talks about best practices to make sure your migration to the cloud is as smooth as possible.
• Create awareness among those attending the Windstream SD-WAN product to obtain greater advantages in the hosted communications infrastructure.

Avaya “Cloud Partner of the Year”

In ENGAGE last year, Avaya named Windstream its "Cloud Partner of the Year," noting that Windstream launched the UC / CC Market Service with its first Avaya xCaaS (Aura) Powered Solution in 2013. In the price, Avaya says Windstream "has been integrated in the migration of customers to Windstream / Avaya cloud solutions and has a strong reputation for faster delivery of contact center solutions to meet the rapidly changing business needs of customers "

A Smooth Migration Is The Key

Avaya Cloud Host offers a lot of benefits, including the replacement of capital-intensive investments with an efficient, flexible and scalable cost "pay for growth" OPEX solution and the ability to keep pace with rapid changes while avoiding costs. investment

At the same time, "to continue the benefits of Avaya hosted in the cloud, the reliability of the network and the application is essential for a superior customer experience, while the transition to the cloud must be perfect," said Austin Herrington Vice President of Product Management at Windstream. "Optimal migration is absolutely essential."

Avaya Emerges From Chapter 11 Bankruptcy; Partner Focus Intact

Avaya has finished its obligation rebuilding, and rose up out of section 11 insolvency security today with a channel-accommodating concentration in place. Through the procedure, Avaya diminished its obligation stack by generally $3 billion, and the organization's yearly income will enhance by generally $300 million contrasted with financial 2016, CEO Jim Chirico said in a readied articulation.

Chirico succeeded previous CEO Kevin Kennedy in October 2017. In the midst of the official progress, Avaya looked after R&D, a channel-accommodating concentration and a push toward OpEx alternatives for accomplices and csutomers. "We're all around situated to official on our development system," Gary Levy, VP of U.S. channels, tells ChannelE2E.

In reality, Avaya has marked more than 4,000 noteworthy client contracts, selected 1,000 new accomplices and put more than $225 million in R&D since the insolvency documenting approximately 11 months prior, Levy gauges. Also, Avaya now has more than 6,300 accomplices and 130,000 clients over the little, fair size and endeavor business fragments.

Avaya Partner Program, Revenues 

On the accomplice program front, Avaya has kept on fining tune its endeavors — empowering accomplices to all the more effortlessly convey bound together interchanges and contact focus applications as a cloud-based administration (UCaaS, CCaaS) to business clients, the organization says. A key piece of the 2018 Avaya Edge program system includes empowering cloud conveyance, reconciliation and administration, the organization said in November 2017.

The program likewise offers three sorts of market-separating specializations to customary accomplices and merchants progressing from to a great extent CAPEX or premises-based models to OPEX and cloud: Cloud Specialist, Avaya Delivery Partner or Cloud Wholesaler, the November declaration brought up.

As a rule, Avaya's general incomes slipped a bit amid the chapter 11 travel — however the business did not hole. Likewise, the organization sold off its systems administration business in July 2017. Among the positive signs: The organization has created positive EBITDA — including an expected $225 million to $230 million in EBITDA for Q4 2017, the organization said in October.

More Indians Going Online For Banking: Avaya survey

More Indians are currently utilizing a versatile managing an account application or going on the web instead of simply conversing with a keeping money counselor on telephone to address complex issues, another study said on Wednesday.

The review, 'Client Experience in Banking', by worldwide tech organization Avaya, which secured India, Britain, Australia and the UAE with 5,000 respondents, demonstrated that clients in India will probably utilize a versatile managing an account application than clients in the other three nations.

The report included that 58 percent of Indian clients needed to be cautioned about a risky or deceitful exchange and 49 percent need to be alarmed when their Visa is up for restoration. This is the most elevated in each of the four nations.

"Today, clients utilize fluctuated touch-focuses to get to administrations, be it portable application, site, contact focus or physical visit to a branch," said Vishal Agrawal, Managing Director, India and SAARC, Avaya, on the aftereffects of review.

The most imperative factor for Indian clients is to have issues settled on the primary purpose of contact, with 37 for each penny saying they would change banks following an awful affair, second just to the UAE.

Twenty-five for each penny of Indian shoppers are probably going to voice their dissensions via web-based networking media stages contrasted with 15 percent in the UK, while 44 percent would tell loved ones about their issues.

"Clients today are searching for raised and consistent administrations, and on the off chance that they don't get them they will look somewhere else," Agrawal noted.

While 32 percent of Indian clients said they have been continued attending to the telephone for protracted periods, which is more than whatever other nation overviewed, 22 percent said they haven't encountered any client benefit issues, the most minimal in each of the four nations.

Avaya 3301 Dumps PDF

Question: 13

In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?

A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create autoresponses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions autoresponses based on the percentage of contacts for which each auto-suggestion was selected.

Answer: B
 
Question: 14

What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?

A. The Dashboard refreshes every 5 seconds.
B. The Dashboard refreshes every 10 seconds by default.
C. The Dashboard refresh rate is configurable from 1-360 seconds.
D. The Dashboard update requires clicking on the Refresh button.
E. The Dashboard update requires clicking on the Update button.

Answer: C

Question: 15

Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)

A. VMWare vSphere 3.0
B. VMWare vSphere 4.0
C. Microsoft Hyper-V
D. Microsoft Virtual Server
E. XenSecure Xen 3.1.2

Answer: B, C

Question: 16

Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?

A. Contacts Details report
B. Contacts Received by Skillset report
C. Contact Summary report
D. Contact Treatment report

Answer: C

Download Avaya 3301 Exam PDF Questions Answers

AVAYA 3301 Study Material

Question: 10

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

A. CCT
B. SIP RTP
C. TAPI
D. TR87

Answer: A

Question: 11

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?

A. The agent  ̄ s web br owser i s not set f or t he corr ect char act er encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent  ̄ s co mput er.
C. Internet Explorer is not set as the default browser on the agent  ̄ s co mput er.
D. The agent has not been granted ° open -mail Attachments ±ri ght si n Contr act Cent er multi medi a (CCMM).

Answer: A

Question: 12

Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC)
system. What are the symptoms of this problem that you experience?

A. The TFE service fails to start and calls are not processed.
B. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
D. SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).

Answer: B

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