Avaya Emerges From Chapter 11 Bankruptcy; Partner Focus Intact

Avaya has finished its obligation rebuilding, and rose up out of section 11 insolvency security today with a channel-accommodating concentration in place. Through the procedure, Avaya diminished its obligation stack by generally $3 billion, and the organization's yearly income will enhance by generally $300 million contrasted with financial 2016, CEO Jim Chirico said in a readied articulation.

Chirico succeeded previous CEO Kevin Kennedy in October 2017. In the midst of the official progress, Avaya looked after R&D, a channel-accommodating concentration and a push toward OpEx alternatives for accomplices and csutomers. "We're all around situated to official on our development system," Gary Levy, VP of U.S. channels, tells ChannelE2E.

In reality, Avaya has marked more than 4,000 noteworthy client contracts, selected 1,000 new accomplices and put more than $225 million in R&D since the insolvency documenting approximately 11 months prior, Levy gauges. Also, Avaya now has more than 6,300 accomplices and 130,000 clients over the little, fair size and endeavor business fragments.

Avaya Partner Program, Revenues 

On the accomplice program front, Avaya has kept on fining tune its endeavors — empowering accomplices to all the more effortlessly convey bound together interchanges and contact focus applications as a cloud-based administration (UCaaS, CCaaS) to business clients, the organization says. A key piece of the 2018 Avaya Edge program system includes empowering cloud conveyance, reconciliation and administration, the organization said in November 2017.

The program likewise offers three sorts of market-separating specializations to customary accomplices and merchants progressing from to a great extent CAPEX or premises-based models to OPEX and cloud: Cloud Specialist, Avaya Delivery Partner or Cloud Wholesaler, the November declaration brought up.

As a rule, Avaya's general incomes slipped a bit amid the chapter 11 travel — however the business did not hole. Likewise, the organization sold off its systems administration business in July 2017. Among the positive signs: The organization has created positive EBITDA — including an expected $225 million to $230 million in EBITDA for Q4 2017, the organization said in October.

More Indians Going Online For Banking: Avaya survey

More Indians are currently utilizing a versatile managing an account application or going on the web instead of simply conversing with a keeping money counselor on telephone to address complex issues, another study said on Wednesday.

The review, 'Client Experience in Banking', by worldwide tech organization Avaya, which secured India, Britain, Australia and the UAE with 5,000 respondents, demonstrated that clients in India will probably utilize a versatile managing an account application than clients in the other three nations.

The report included that 58 percent of Indian clients needed to be cautioned about a risky or deceitful exchange and 49 percent need to be alarmed when their Visa is up for restoration. This is the most elevated in each of the four nations.

"Today, clients utilize fluctuated touch-focuses to get to administrations, be it portable application, site, contact focus or physical visit to a branch," said Vishal Agrawal, Managing Director, India and SAARC, Avaya, on the aftereffects of review.

The most imperative factor for Indian clients is to have issues settled on the primary purpose of contact, with 37 for each penny saying they would change banks following an awful affair, second just to the UAE.

Twenty-five for each penny of Indian shoppers are probably going to voice their dissensions via web-based networking media stages contrasted with 15 percent in the UK, while 44 percent would tell loved ones about their issues.

"Clients today are searching for raised and consistent administrations, and on the off chance that they don't get them they will look somewhere else," Agrawal noted.

While 32 percent of Indian clients said they have been continued attending to the telephone for protracted periods, which is more than whatever other nation overviewed, 22 percent said they haven't encountered any client benefit issues, the most minimal in each of the four nations.

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Question: 13

In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?

A. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.
B. Enable "Keyword Reporting" for e-mail contactsinthe "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
C. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create autoresponses based on the most frequently-occurring e-mail contact topics in the report.
D. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions autoresponses based on the percentage of contacts for which each auto-suggestion was selected.

Answer: B
 
Question: 14

What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?

A. The Dashboard refreshes every 5 seconds.
B. The Dashboard refreshes every 10 seconds by default.
C. The Dashboard refresh rate is configurable from 1-360 seconds.
D. The Dashboard update requires clicking on the Refresh button.
E. The Dashboard update requires clicking on the Update button.

Answer: C

Question: 15

Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)

A. VMWare vSphere 3.0
B. VMWare vSphere 4.0
C. Microsoft Hyper-V
D. Microsoft Virtual Server
E. XenSecure Xen 3.1.2

Answer: B, C

Question: 16

Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?

A. Contacts Details report
B. Contacts Received by Skillset report
C. Contact Summary report
D. Contact Treatment report

Answer: C

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Question: 10

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

A. CCT
B. SIP RTP
C. TAPI
D. TR87

Answer: A

Question: 11

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?

A. The agent  ̄ s web br owser i s not set f or t he corr ect char act er encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent  ̄ s co mput er.
C. Internet Explorer is not set as the default browser on the agent  ̄ s co mput er.
D. The agent has not been granted ° open -mail Attachments ±ri ght si n Contr act Cent er multi medi a (CCMM).

Answer: A

Question: 12

Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC)
system. What are the symptoms of this problem that you experience?

A. The TFE service fails to start and calls are not processed.
B. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
D. SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).

Answer: B

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Question: 5

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?

A. The agent  ̄ s web br owser i s not set f or t he corr ect char act er encodi ng.
B. .NET 3.5 Service Pack 1 is not installed on the agent  ̄ s co mput er.
C. Internet Explorer is not set as the default browser on the agent  ̄ s co mput er.
D. The agent has not been granted ° open -mail Attachments ±ri ght si n Contr act Cent er multi medi a (CCMM).

Answer: A

Question: 6

At an elevated level, engineers have designed the architecture ol SH\' around ttv<> varlel les of component s. Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?

A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway

Answer: B

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Question: 7

Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP

Answer: C

Question: 8

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.What should you do next to completely resolve the issue?

A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

Answer: B

Question: 9

Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created. A characteristic of this certificate is that it contains__________.

A. a private key that is used in private - public key encryption
B. a public key that is used in public - public key encryption
C. a private key that is used in private - private key encryption
D. a public key that is used in private - private key encryption

Answer: B

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Question : 4

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent's telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD. If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

A. CCT
B. SIP RTP
C. TAPI
D. TR87

Answer: D

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Question : 3

Where are current SIP messages logged by Contact Center Manager Server?

A. C:\Avaya\logs\CCMS\SipMessages0
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO

Answer: C

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Question : 2

While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file. Which file contains the most recent TFE logs?

A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log

Answer: D

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Question :1 

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent’s telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD. If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

A. CCT
B. SIP RTP
C. TAPI
D. TR87

Answer: A