AVAYA 3301 Study Material

Question: 10

In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an agent telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming call. The call may be answered either via the telephone or AAAD.If the agent uses the AAAD to answer the call, which protocol is used between AACC and the switch to signal off-hook?

A. CCT
B. SIP RTP
C. TAPI
D. TR87

Answer: A

Question: 11

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?

A. The agent  ̄ s web br owser i s not set f or t he corr ect char act er encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent  ̄ s co mput er.
C. Internet Explorer is not set as the default browser on the agent  ̄ s co mput er.
D. The agent has not been granted ° open -mail Attachments ±ri ght si n Contr act Cent er multi medi a (CCMM).

Answer: A

Question: 12

Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC)
system. What are the symptoms of this problem that you experience?

A. The TFE service fails to start and calls are not processed.
B. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
C. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
D. SymposiumWC.exe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).

Answer: B

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